This was a case concerning the Peel Centre at Stockport and the machine failures there. The driver entered the correct registration but the Excel pay and display machine decided to print out "QQ" instead. Excel's machines (as well as many others) do fail though they claim they don't.
The defendant’s case to the court today is that she complied with the terms of this car park relevant to her parking there. She entered the car park. She went to pay for her ticket. She paid for her ticket and she entered her registration number and the ticket that came out is the ticket that she has produced to the court today that shows two letters “QQ” that have also been referred to as “Zero Zero” by the claimant in the course of these proceedings. She displayed that ticket and as far as she was concerned had fully complied with the terms and conditions of the car park.
Clearly Excel or BW Legal were intent on stretching the the failure to display a full registration to the full. This is similar to people whose ticket had flipped too. But ParkingEye v Beavis comes to the rescue on this. There has to be a legitimate reason to issue a £100 and machine failure or flipped ticket is not one of them. The judge concludes
The registration number is not accurately reflected but that is through no fault on the part of the defendant and I find on the balance of probabilities that the defendant had inputted the correct registration number and she had then displayed the ticket that was issued and so to all intents and purposes had fully complied with the terms and conditions applicable to this car park. Accordingly, I am going to dismiss the claim.